FAQ

Do you ship internationally?

YES! We happily ship all over the world.

*Please note that shipping costs and duties vary by country and will be calculated at checkout. Customs fees are your responsibility as Art of Marina no longer has access once it leaves our hands!


How long will it take to get my order?

Orders placed within Canada + the USA take 5-7 business days to arrive. International deliveries can take anywhere from 7-16 days. *Please note that these are business days in transit! Art of Marina is a small business and requires 1 - 3 business days processing time. Delivery details are always provided in your confirmation email.

***Art of Marina is not responsible for returned, damaged, lost or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. We are not responsible for replacing products marked as Delivered.***

What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select the delivery method of your choice during checkout.

Orders over $100: shipping for all CAD and USD orders are FREE!

International shipments are subject to a flat fee.


Can I return my purchase?

We always aim to ensure you love your Art of Marina purchase! But if you do need to return an order, we’re always happy to help. Please email us directly at info@artofmarina.com and we'll walk you through the process! 

Returns must be made within 7 days and be unworn, and in original packaging for a full refund.

We appreciate your understanding that as our products are based on original artwork and made-to-order, there may be slight variations.


Can I get my product personalized?

We love custom! Those products with personalization options are outlined on the product page, or contact us directly.

Where are your products made?

Our Kiki Kimonos are designed with LOVE and based on original artwork painted by hand in Toronto, Canada. We are ethically sourced and manufactured of 100% natural fibers through sustainable methods in China.

All Art of Marina apparel, home décor and tech accessories are based on original artwork by Marina Billinghurst.

Why is the Kiki Kimono made in China?

Silk fabric originated in Ancient China, and is still the source for the highest quality silks to this day. 

We sourced luxurious materials from around the world and found the softest 100% organic Mulberry Silk that's native to China, as well as natural modal/cashmere blend through ethical + sustainable methods.

How do I wash my Kiki Kimono?

We suggest steaming your wearable art after each use to keep it fresh and wrinkle-free. Beware of jewelry that may catch, velcro and harsh perfumes or lotions. 

Should you wish to give your garment a deeper clean: Dry Clean only.

Love your kimono and it will love you back for a lifetime! 


Can I sign up to your newsletter?

YES! We love our Art of Marina community. Just enter your email below and you’ll be added to our list for exclusive updates, offers, and much more.

 

Thanks for contacting us. We'll get back to you as soon as possible.